Last updated: 1 July 2026  ·  Effective date: 1 July 2026

VEKTRAX Ltd ("VEKTRAX", "we", "our", or "us") operates the website at vektrax.com and provides logistics, freight, and shipment tracking services worldwide. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our website or services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our services.

1. Information We Collect

We collect personal information that you provide directly to us, as well as data collected automatically when you use our services.

1.1 Information You Provide

  • Account registration: Name, email address, password, phone number, and company name.
  • Shipment requests: Sender and recipient name, address, contact details, and package details.
  • Contact forms: Name, email address, phone number, and message content.
  • Quote requests: Origin and destination details, cargo weight, package type, and service preferences.
  • Payment information: Processed securely by our payment providers — we do not store raw card details.

1.2 Automatically Collected Data

  • Usage data: Pages visited, time spent, referring URLs, and click paths.
  • Device and browser data: IP address, browser type, operating system, and device identifiers.
  • Cookies and tracking technologies: As described in our Cookie Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, operate, and maintain our logistics and shipment tracking services.
  • To process transactions and send related confirmations and invoices.
  • To communicate with you about your shipments, account, and service updates.
  • To respond to customer support requests and enquiries.
  • To send marketing communications where you have opted in (with an opt-out available at any time).
  • To improve our website, services, and user experience through analytics.
  • To comply with legal obligations, including customs documentation requirements.
  • To detect and prevent fraud, security incidents, and illegal activity.

3. Sharing Your Information

We do not sell your personal data. We may share it with:

  • Service providers: Carriers, customs agents, warehouse operators, and IT providers who support our operations under strict data processing agreements.
  • Regulatory authorities: Customs agencies, border control, and government bodies as required by law for international shipments.
  • Business transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred as part of that transaction.
  • Legal compliance: When required by law, court order, or to protect our rights and the safety of our users.

4. Data Retention

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Shipment and transaction records are retained for a minimum of seven years for accounting and legal compliance purposes. You may request deletion of your account and associated data at any time, subject to our legal retention obligations.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Ask us to correct inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data where no legal basis for retention exists.
  • Restriction: Ask us to restrict processing of your data in certain circumstances.
  • Portability: Receive your data in a structured, machine-readable format.
  • Objection: Object to processing based on legitimate interests or for direct marketing purposes.
  • Withdraw consent: Withdraw any previously given consent at any time.

To exercise any of these rights, contact us at privacy@vektrax.com.

6. International Data Transfers

VEKTRAX operates globally. Your data may be transferred to and processed in countries outside your own, including countries that may not provide the same level of data protection. Where required, we apply appropriate safeguards such as standard contractual clauses approved by relevant data protection authorities.

7. Security

We implement technical and organisational security measures appropriate to the risk, including encrypted data transmission (TLS), access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on our website. Continued use of our services after the effective date constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

VEKTRAX Ltd — Data Protection Officer
18 West Park, Bristol, BS8 2LX, United Kingdom
Email: privacy@vektrax.com
Phone: +1 800 VEKTRAX